Refund and Return Policy

At Airbyte, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy allows you to return products and receive a refund under the conditions outlined below.

1. Returns Policy

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 7 days from the date of delivery.
  • Condition: The product must be unused, in its original condition, and in the original packaging.
  • Exclusions: Some products are non-returnable, including but not limited to intimate wear, swimwear, or products marked as final sale.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately, and we will guide you through the return process.

2. Return Process

To return an item:

  1. Contact Us: Email us at [email protected] or call [your-phone-number] to initiate a return request.
  2. Provide Information: Include your order number, the reason for return, and photos of the item (if applicable).
  3. Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.
  4. Shipping: You will be responsible for the cost of return shipping unless the product is defective or damaged.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund under the following conditions:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Refunds typically take 7-10 business days to process, depending on the payment provider.
  • Partial Refunds: If the returned item is not in its original condition or is damaged, we may issue a partial refund or deny the refund altogether.

4. Exchange Policy

Currently, we do not offer direct exchanges. However, you may return the unwanted item and place a new order for the desired item.

5. Cancellation Policy

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at [email protected]. Once an order is shipped, it cannot be canceled, and the return process will apply.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as “Final Sale”
  • Personal care items, including intimate wear, face masks, and socks
  • Gift cards or vouchers

7. Shipping Charges

  • Shipping charges are non-refundable unless the product is defective or damaged.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect product).